How long does it take to process my order?

Ordering takes 2-3 business days to process. We process orders on Mondays- Fridays only.

What if I need to edit the information pertaining to my order?

It is very important to put all the correct information before placing the order. Once an order has been placed, information cannot be edited.

Is your hair refundable?

For safety reasons, we do not accept refunds or exchanges. Please email us within 48 hours of receiving your order regarding any concerns. 

What is your preferred method of contact?

The preferred method of contacting us about your order would be email at jtyniahcollection@gmail.com. Please provide us with your full name, order number, and tracking number for assistance. Allow up to 48 hours for a response.